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Privacy Policy

Who we are

At Billr Health, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Billrhealth.com By using our website, you consent to the data practices described in this policy.

SMS Terms of Service

By opting into SMS from a web form or other medium, you agree to receive SMS messages from Billr Health. These messages may include account notifications, onboarding updates, customer support, document requests, consultation scheduling, service updates, educational resources, webinars, and promotional offers related to our revenue cycle management, medical billing, and credentialing services. Message frequency varies. Message and data rates may apply. Reply HELP for assistance. Reply STOP to opt out. View our Term and Conditions.

1. Information We Collect

We may collect the following types of personal information:

       

      • Personal Identifiable Information (PII): Name, email address, phone number, and any other details you voluntarily provide.

      • Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and the time and date of your visit.

      • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance user experience and analyze website traffic.

    2. How We Use Your Information

    We use the collected information for the following purposes:

         

        • To provide and improve our services.

        • To personalize user experience.

        • To send important updates, newsletters, and promotional content (with user consent).

        • To respond to inquiries and provide customer support.

        • To monitor and analyze website usage for security and optimization.

      3. Sharing of Your Information

      We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:

           

          • Service Providers: We may share information with third-party vendors who help us operate our website and services.

          • Legal Requirements: If required by law or to protect our rights and security.

          • Business Transfers: In case of a merger, sale, or acquisition, your information may be transferred as part of business assets.

        No Mobile Opt-In Sharing

        “No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes.”

        4. SMS Communication & Consent

        If you consent to receive conversational, informational, promotional SMS from Billr Health, you agree to receive conversational, informational, promotional SMS from us.

             

            • Reply STOP to opt-out.

            • Reply HELP for support.

            • Message & data rates may apply.

            • Messaging frequency may vary.

          Visit www.Billrhealth.com/privacy-policy to view our full Privacy Policy and Terms & Conditions.

          5. Data Security

          We implement industry-standard security measures to protect your personal information. However, no data transmission over the internet can be guaranteed as completely secure.

          Data Collection & Use
          We collect personal information, including but not limited to name, email address, phone number, payment details, and order specifications, to process transactions, fulfill orders, and improve our services. We may also collect non-personal information such as browsing behavior, device details, and IP addresses for analytics and security purposes.

          Data Protection & Security
          All collected data is stored securely and processed in accordance with applicable data protection laws, including the General Data Protection Regulation (Reg EU 2016/679) (“GDPR”) and the Data Protection Act 2018. We implement strict security measures to prevent unauthorized access, disclosure, or loss of your personal data.

          Data Sharing & Third Parties
          We do not share personal data with third parties, except:

               

              • When required by law or a court order.

              • To trusted service providers assisting us with payment processing, order fulfillment, or IT services under strict confidentiality agreements.

              • When necessary to protect our legal rights and interests.

            Messaging & Communication
            We may send SMS or email notifications related to your orders, account status, or promotional offers if you have opted in. You can opt out anytime by replying “STOP” to SMS messages or using the unsubscribe link in emails.

            SMS Consent & Disclosures
            By consenting to receive SMS from Billr Health, you agree to receive account notifications, customer support messages, onboarding updates, service notifications, educational content, webinar invitations, and promotional messages related to Billr Health’s services. Reply STOP to opt out; Reply HELP for support. Message & data rates may apply. Messaging frequency may vary. No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes. Visit https://Billrhealth.com/privacy-policy to see our full Privacy Policy and Terms & Conditions.

            Changes to Your Information
            Customers may request updates or corrections to their personal information by contacting our support team at hello@Billrhealth.com

            Cookies & Tracking Technologies
            We use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and improve our services. Users can modify their browser settings to refuse cookies, but this may impact site functionality.

            Data Retention
            We retain personal data as long as necessary to fulfill transactions, comply with legal obligations, and resolve disputes. Data no longer required is securely deleted.

            Refunds & Amendments Policy
            Billr health is committed to high-quality services. While refunds are not generally offered, customers may request revisions if work does not meet agreed specifications. Requests must be submitted within 7 days of order completion.

            6. Your Privacy Rights & Choices

                 

                • Opt-Out: You may opt-out of receiving promotional emails and SMS communications.

                • Access & Update: You can request access, modification, or deletion of your personal information.

              7. Standard Messaging Disclosures:

              • Message and data rates may apply.
              • You can opt out at any time by texting “STOP.”
              • For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
              • Message frequency may vary.

              8. Contact Us

              If you have any questions regarding this Privacy Policy, you may contact us at:
              Email: hello@Billrhealth.com
              Mailing Address: 30 N GROULD ST STE N Sheridan WY 82801

              This Privacy Policy may be updated periodically. Please check back for any changes.

               

              Billr Health (“we,” “us,” “our”) is committed to protecting your privacy.

              This Privacy Policy describes:

              – What personal information is collected,

              – How it is used,

              – Whether and how consumers’ opt-in information is shared.

              By using our website or services, you consent to the practices described below.

              2. What Personal Information We Collect

              We may collect the following categories of personally identifiable information:

              – Contact information: name, email address, phone number, billing/shipping address.

              – Device & usage data: IP address, browser type/version, device type, pages visited, date/time stamps.

              – Service data: details you provide when requesting quotes, scheduling cleanings, or paying for services.

              – Mobile data: your device ID, mobile carrier, and location when you access our services via mobile.

              3. How We Use Your Personal Information

              We use collected information to:

              1. Provide and fulfill services – process bookings, payments, estimates, scheduling.

              2. Enhance user experience – personalize content and optimize our website.

              3. Communications – respond to inquiries, send updates, confirmations, reminders.

              4. Marketing – email/SMS promotions and offers (only with your consent).

              5. Operational & legal – fulfill contracts, comply with legal obligations, detect/prevent fraud.

              4. Opt-In Information & How It’s Shared

              If you opt in to receive marketing communications (emails, SMS, etc.):

              – We will only share this data with third-party service providers (e.g. email or SMS platforms) for the sole purpose of sending messages on our behalf.

              – No mobile opt-in or text message consent will be shared with third parties or affiliates.

              5. Cookies & Tracking Technologies

              We use cookies, web beacons, tags, and scripts to:

              – Support essential site functionality;

              – Remember preferences;

              – Analyze site performance and usage.

              You can control cookies via your browser settings.

              6. How We Store & Protect Your Data

              Your information is stored securely on encrypted servers and accessed only by authorized personnel and service providers who follow this Privacy Policy. While we use industry-standard safeguards, no system is completely secure.

              7. Data Sharing & Disclosure

              We may share your information with:

              – Service providers: for analytics, communications, and payment processing.

              – Affiliates/business partners: only when necessary to fulfill services (e.g. subcontractors), always under confidentiality terms.

              – Legal authorities: to comply with legal requirements or to protect rights and safety.

              We do not sell or lease your personal info to third parties.

              8. Retention of Your Data

              We retain your personal information only as long as needed for business purposes, legal obligations, dispute resolution, fraud prevention, or as required by law.

              9. International Transfers

              Your data may be transferred and processed in countries outside the U.S. We ensure standard contractual protections or lawful transfer mechanisms are in place.

              10. Your Rights & Choices

              You may:

              – Opt in or out of marketing communications anytime via links or reply commands (“STOP”).

              – Access, update, correct, or delete your personal information—contact us at the email below.

              – Control cookies through browser settings.

              11. Changes to this Policy

              Any changes will be posted here, and if materially significant, we’ll notify you via email or website notification, updating the “Last Updated” date.

              12. Contact Us


              For questions or privacy requests, please reach out:

              Name of your company:

              Email:

              Phone:

              Address:

              By texting Billr Health at (Ringcentral phone number), you agree to receive Customer care, Marketing, and Account Notification messages from name of company. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Please visit billrhealth.com to see our terms and conditions and privacy and policy.

               

              If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
               

              For any questions, please text HELP to the number you received the messages from. You can also contact us at Billrhealth for more information.


              We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.


              To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

               

              Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.